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Shipping
The cost of shipping varies depending on each order and is calculated
on weight, dimensions, destinations, method of requested delivery on
each order. The calculations we use are based on delivery services that
you chose (pickups from our store is also available). But rest assured
that we will always choose the best method of delivery for your order.
If your order is urgent we can express freight your order at your
request (additional charges will apply). If you have an account with
your own preferred logistics company you are also welcome to use that
method, we will just require your account details for that company.
Is the delivery insured?
No, due items generally are sent via express couriers and are traceable by the couriers. We make it optional for orders to be insured if you like but the costs are extra and it varies depending on each logistical company.
How long will it take to get my products?
Within Australia once dispatched from our Melbourne Branch:
Express (Via Australia Post): Next Business Day (Subject to Australian Air Express delivery timeframes and delivery destination)
Normal Australia Post: 3-21 days (Subject to Australia Post delivery timeframes and delivery destination)
Couriers Please: 1-5 days (Subject to Couriers Please delivery time frames and delivery destination)
Other Courier & Logistics Companies: 1-21 days (Subject to the logistics delivery time frames and delivery destination and method chosen)
Again all the above is generally the time frame that you may expect to receive your orders but please be aware that the arrival times can vary depending on your countries customs and logistics companies methods.
For larger orders or large items we can dispatch via these services:
Economy Air: 10-21 days (depending on the orders destination and when flights are available) Ocean Freight: 10-90 days (depending on the orders destination and when vessels are available) Exporting to other countries outside of Japan and Australia can vary on delivery times (Subject to delivery method and destination).
If there are any delays due to unforeseen circumstances on our behalf or if it is brought to our attention, you will be notified. We do experience delays over holiday periods such as public holidays, Christmas and New Year.
Is the delivery insured?
No, due items generally are sent via express couriers and are traceable by the couriers. We make it optional for orders to be insured if you like but the costs are extra and it varies depending on each logistical company.
How long will it take to get my products?
Within Australia once dispatched from our Melbourne Branch:
Express (Via Australia Post): Next Business Day (Subject to Australian Air Express delivery timeframes and delivery destination)
Normal Australia Post: 3-21 days (Subject to Australia Post delivery timeframes and delivery destination)
Couriers Please: 1-5 days (Subject to Couriers Please delivery time frames and delivery destination)
Other Courier & Logistics Companies: 1-21 days (Subject to the logistics delivery time frames and delivery destination and method chosen)
Again all the above is generally the time frame that you may expect to receive your orders but please be aware that the arrival times can vary depending on your countries customs and logistics companies methods.
For larger orders or large items we can dispatch via these services:
Economy Air: 10-21 days (depending on the orders destination and when flights are available) Ocean Freight: 10-90 days (depending on the orders destination and when vessels are available) Exporting to other countries outside of Japan and Australia can vary on delivery times (Subject to delivery method and destination).
If there are any delays due to unforeseen circumstances on our behalf or if it is brought to our attention, you will be notified. We do experience delays over holiday periods such as public holidays, Christmas and New Year.